Human services consulting ยท Northern NSW & Australia
Human services consulting for organisations navigating governance, quality, reform and growth.
When regulators ask how you know your systems work in practice, having policies is only the beginning. The Planning and Practice Hub helps Boards, CEOs and human services leaders turn governance, quality, policy and reform into confident, consistent practice.
Experience across
Practice Assurance
Evidence is not assurance.
Having a policy, completed training or audit evidence does not by itself show that practice is safe, consistent or effective. Practice Assurance is the Hub's approach to closing the gap between what an organisation says should happen and what people actually understand, do and experience. It connects governance, systems, workforce capability and everyday practice to create confidence that quality and safeguarding expectations are embedded.
Explore Practice Assurance
Proud Collaboration Partner
NSW Small Business Month 2026
Supporting small businesses, including human services organisations, to build capability, confidence and sustainable practice.
What the Hub does
Senior expertise across the work human services organisations are accountable for.
Governance & Board support
Governance reviews, Board assurance, delegations, risk, compliance and executive advice.
ExploreQuality & compliance
Quality systems, audit readiness, regulatory reviews, safeguarding, evidence and continuous improvement.
ExplorePolicy & procedures
Practical policy and procedure suites for NDIS, aged care, child safe, OOHC and community services.
ExploreTenders & grants
Government tenders, EOIs, grants, service models, evidence development and bid review.
ExploreStrategy & service design
Strategic planning, service model design, commissioning, reform and implementation support.
ExploreWorkplace investigations
Independent workplace and Code of Conduct investigations informed by human services practice.
ExploreBuilt for human services
Sector knowledge changes the quality of the answer.
The Hub works across NDIS, aged care, child and family services, out-of-home care, homelessness, domestic and family violence, mental health, community services and not-for-profit governance.
Explore sector supportBoards and governance
Leaders and teams
Quality and safeguarding
Practice and implementation
Human Services Tender Writing & Service Design
Supporting organisations with tenders, grants, service models, implementation plans and evidence-based responses across human services.
We combine commissioning, policy, operational and frontline experience to help organisations develop strong submissions that demonstrate community need, service capability, outcomes and readiness to deliver.
Senior expertise behind the Hub
Experience across government, child protection, sector leadership, boards and frontline human services.
Rachel Willis brings almost 30 years across public, private and not-for-profit human services, including district-level leadership of major NSW reforms, government commissioning, 20 years across child protection, human services reform, commissioning and service design, and 10 years as a sector CEO. Her reform portfolio includes Going Home Staying Home, the NDIS rollout, Safe Home for Life, Targeted Earlier Intervention and the Area Assistance Scheme, alongside outcomes-based commissioning and youth homelessness.
Reform & commissioning expertise About Rachel and the HubTwo ways to start
Different leaders ask different questions.
CEOs and Boards
Governance, risk and regulatory confidence
Board assurance, governance reviews, risk visibility, delegations, compliance and executive decision-making for directors and senior leaders accountable for organisational performance.
Governance supportQuality and Practice Leaders
Systems, evidence and practice assurance
Quality management systems, compliance registers, audit readiness, practice assurance and evidence frameworks for leaders responsible for service quality and safeguarding.
Quality and practice supportWhere is the gap between your policy and your practice?
Bring the Hub the requirement, risk, audit finding, service challenge or idea. The work starts with understanding what needs to change and how to make it practical.