When someone on your team is not okay, someone needs to know what to do.
Certified Mental Fitness First Responder training delivered by Rachel Willis, licensed Mental Fitness Australia facilitator.
Human services work is demanding. Staff regularly absorb trauma, complexity, and emotional weight that most workplaces never encounter. Safe Work Australia data shows psychological injury claims are among the most costly and lengthy of all workplace injury types — and in health and community services the rate is significantly above the national average.
Most organisations respond after the crisis. This training is built for before it.
The Mental Fitness First Responder program equips your people to recognise distress early, respond with confidence and compassion, and refer to the right support at the right time — without taking on a clinical role.
Australians experience mental distress in their lifetime
of issues go unsupported in the early stages
Psychological injury claims cost 4x more than physical injury on average
Early intervention reduces burnout, absenteeism, and workforce turnover
Why this training fits the sector
Rachel has completed multiple mental health and mental fitness programs over the years. The MFFR stands apart because it fits the operational reality of sector work.
The face-to-face session runs five hours. The online self-paced pathway is flexible enough to embed into staff induction and annual refresher cycles. Both pathways lead to the same nationally recognised certification.
For SCHADS-rostered teams, remote workers, and organisations managing complex workforce environments — this is training that actually fits how your people work.
Five core competencies
Recognising Early Warning Signs
Proactive Support, Communication and Boundaries
Encouraging Psychological Safety
Intervening and Referring
Mental Fitness and Preventative Strategies
Delivery options
Face-to-face
Five hour facilitated workshop delivered by Rachel at your premises or agreed location.
Online
Self-paced pathway through Mental Fitness Australia. Suitable for induction, remote workers, and annual refresher cycles.
Both pathways lead to the same official certification. Rachel will walk you through requirements and next steps when you get in touch.
Who this is for
Anyone in a role that involves supporting others. Frontline workers, team leaders, supervisors, managers, volunteers, community workers, and executives across human services, health, aged care, NDIS, homelessness, and community organisations.
Delivered by Rachel Willis
Rachel Willis is a licensed Mental Fitness Australia facilitator and accredited MFFR trainer. She brings nearly 30 years of human services leadership to this training, beginning in NSW Police working with young people and women experiencing domestic and family violence, through three CEO roles across crisis accommodation, homelessness, and home care, to a national consulting practice working with organisations across NDIS, aged care, and community services.
She has led teams through trauma, crisis, and reform. This training is grounded in that experience. It is practical, respectful, and built for the environments where your people work every day.